Rate My Flight Legal Stuff

Rate My Flight is a trading name of Wellwood Adami Ltd., a company incorporated under the Companies (Northern Ireland) Order 1986 with company number NI064018.
Wellwood Adami Ltd. recognises that your privacy is important to you. Wellwood Adami Ltd.is registered in the United Kingdom with the Information Commissioners Office (ICO) under the Data Protection Act 1998, and is committed to respecting your online privacy.
We will apply appropriate protection and management of any personally identifiable information you share with us. The information you submit will be kept confidential and with the highest standards of security once it reaches our UK based server.
The information you provide will be entered onto a database and processed by Wellwood Adami Ltd. in accordance with the Data Protection Act.

What we can collect from our users

Rate My Flight Collects many kinds of information in order to operate effectively and to provide the best products, services and experiences we can.

The information we can collect is:
• Booking Reference
• Airline
• Flight Number
• Seat Number
• Departure Airport
• Arrival Airport
• Cabin
• Flier Type
• Device Country
• Device Language
• Any comments the user freely inputs
• Flight experience ratings

The information that Rate My Flight collects from users cannot be used by Rate My Flight to personally identify any living person and is therefore not regarded as personal information by European Law.

Rate My Flight still collects and processes information in adherence with such Data Protection Laws.

How we can collect information

We use a number of methods and technologies to gather information about how you use our sites and services.

• Our main method of collection is by the use of our mobile apps for Android, iOS, Blackberry 10, Amazon Fire and Windows.
• Users can enter the above details manually or can scan their airline boarding pass barcode to automatically retrieve the information.
• A web based form is also available for desktop users or those who do not use the above mobile apps.
• We use web logging, which enables us to collect and process the standard information your browser sends to every website you visit, such as your IP address for location purposes, browser type and language to allow us to provide a more personalised user experience on the website.

What we do with the information

Rate My Flight processes the information collected in order to perform data analysis about the airline industry.

The airline rankings published on the website calculated using the Rate My Flight algorithms and the users who submitted the ratings cannot be identified from the website in any way.

Single ‘sets’ of information are never published on the website – i.e. the single set of flight data submitted by a single user.

Who we share information with

Rate My Flight can share information with the 3rd party entities who are the original publishers of the flight information i.e. the airline which the rating is about. Rate My Flight may also share the information with other appropriate 3rd parties such as airline alliances/groups or parent companies.

Rate My Flight may share information with any 3rd party in which Rate My Flight can do so justifiably and for legitimate beneficial reasons.

We may also share or disclose information with affiliates and vendors; when required by law or to respond to legal process.

Rate My Flight will NEVER share information with marketing companies without prior and explicit consent from the user or with any other companies that do not represent a legitimate 3rd party receiver.

Rate My Flight will only share personal information with companies who also have adequate Data Protection Policies in place.

Reasons for Sharing

Rate My Flight can share information with the airlines in order to allow airlines to perform data analysis to help improve their own business or affiliate performance and passenger flight experience.

Rate My Flight may share with 3rd parties who present other legitimate and moral reasons for processing the data that have not been expressed in this policy.

Accessing your information

You have the right to view any data that any company holds about you.

Since Rate My Flight holds little or no personally identifiable data it is extremely unlikely that Rate My Flight can provide you with any data relating specifically to you but if you wish to receive any data, a small fee will be required for such services.

Cookie Policy

A ‘cookie’ is a text-only piece of information that a website transfers to the cookie file of the browser on your computer’s hard drive so that the website can remember who you are.

Rate My Flight does not use any ‘cookies’ to store or collect information about you or things that you do while online.

Rate My Flight does however use third-party analytic services, which use cookies and web beacons to compile aggregated statistics regarding the effectiveness of promotional campaigns or other website operations.

Rate My Flight uses Google Analytics which is a web analytics service provided by Google, Inc. Google Analytics uses cookies to help Rate My Flight analyse how users use the site.

The cookies used by Google are to:

• Help work out the number of unique visitors to the website
• Help work out the length of time a visitor spends on the website
• Help work out referrals from other websites
You have the right to opt-out of cookie tracking. Since Google is a 3rd party, if you wish to opt-out please find out how by clicking the following link:

Rate My Flight is a trading name of Wellwood Adami Ltd., a company incorporated under the Companies (Northern Ireland) Order 1986 with company number NI064018.

The Rate My Flight website and application are copyright of Wellwood Adami Ltd. and protected by international copyright law.


All intellectual property in the design and layout of the website and application; and the material and information published on its pages belongs to and is vested in Wellwood Adami Ltd. or its licensors. You may not copy any part of the site or application; or otherwise do anything in relation to any part of the site other than the following:
• You may print or download to a local hard disk pages from the website for your personal and non-commercial use only

• In material issued to third parties you may only quote from the website provided that such quote is not used in a misleading context and that you give due credit to both the author and to Rate My Flight.

• You may freely distribute the website or application to others only to be used in accordance with the terms and conditions and not for your own commercial gain.

You may not otherwise use or reproduce any of the website or application; or the material contained within, in any manner other than those listed above without first obtaining the prior written permission of Wellwood Adami Ltd.

Any images or videos that appear on the website or application include restrictions on downloading such material for other than personal use, and prohibit republication, retransmission, reproduction or other use of the images and videos for in any manner other than those listed above without first obtaining the prior written permission of Wellwood Adami Ltd.


Trademarks including but not limited to Wellwood Adami; Rate My Flight; RateMyFlight; the Rate My Flight winglet logo; and ratemyflight.com are the trademarks of Wellwood Adami Ltd., the exclusive rights to which are expressly reserved.

In general, you may only use the Rate My Flight trademarks to describe the product or service along with the appropriate trademark mark.

Airlines may use the trademarks to promote the Rate My Flight product or service to their customers for the mutual benefit of Rate My Flight and the airline and must not be used to discourage passengers from using the product.

When using trademarks the proper notice attributing ownership of such is required.
© {current year}. {Trademark} is the trademark or registered trademark of Wellwood Adami Ltd. All rights Reserved. {Your company name} is not affiliated with, endorsed, sponsored, or otherwise authorised by Wellwood Adami Ltd.

Other attribution may apply if using any of the trademarks under license.

Third Party Trademarks

The following trademarks are used on the website or application in accordance with the guidelines of the individual companies.

• © 2012 Google Inc. All rights reserved. Google and the Google logo are registered trademarks of Google Inc.

• Android, Google Play, Google Analytics are trademarks of Google Inc.

• Amazon, Amazon Fire, Kindle and other Amazon.com graphics, logos, page headers, button icons, scripts, and service names are trademarks, registered trademarks or trade dress of Amazon in the United States and/or other countries.

• © 2015 BlackBerry Limited. Trademarks, including but not limited to BlackBerry, Emblem Design, BBM and BES are the trademarks or registered trademarks of BlackBerry Limited, the exclusive rights to which are expressly reserved.

• App Store, iPhone, iPad, iPod touch and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries.

• IOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license.

Unsolicited Idea Policy

Wellwood Adami Ltd. or any of its employees do not accept or consider unsolicited ideas, including ideas for new advertising campaigns, new promotions, new products or technologies, processes, materials, marketing plans or new product names.

Please do not send any original creative artwork, samples, demos, or other works. The sole purpose of this policy is to avoid potential misunderstandings or disputes when Wellwood Adami Ltd.’s products or marketing strategies might seem similar to ideas submitted to Wellwood Adami Ltd.

So, please do not send your unsolicited ideas to Wellwood Adami Ltd. or anyone at Wellwood Adami Ltd. If, despite our request that you not send us your ideas and materials, you still send them, please understand that Wellwood Adami Ltd. makes no assurances that your ideas and materials will be treated as confidential or proprietary.

Rate My Flight is a trading name of Wellwood Adami Ltd., a company incorporated under the Companies (Northern Ireland) Order 1986 with company number NI064018.

The disclaimers; exclusions; free prize draw rules; privacy policy and intellectual property notices shall be governed by and construed in accordance with Northern Ireland and applicable United Kingdom law and Wellwood Adami Ltd. is free to change any of the content of these policies as they see fit in accordance with the law.

General Information

The material and information contained on the website and app is for general information purposes only. You should not rely upon the material or information on the website as a basis for making any business, legal or any other decisions. Whilst we endeavour to keep the information up to date and correct, Wellwood Adami Ltd. makes no representations or warranties of any kind, express or implied about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services or related graphics contained on the website for any purpose. Any reliance you place on such material is therefore strictly at your own risk.

Wellwood Adami Ltd. will not be liable for any false, inaccurate, inappropriate or incomplete information presented on the website or application. Although every effort is made to keep the website up and running smoothly, due to the nature of the Internet and the technology involved, Wellwood Adami Ltd. takes no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues (or otherwise) beyond its control or for any loss or damage suffered as a result of the use of or access to, or inability to use or access this website whatsoever.

Wellwood Adami Ltd. also takes no responsibility for and will not be liable for certain users not having access to or access to a non-functioning application. Reasons for non-access or non-functioning application may be due to individual device hardware capabilities; software versions; or differences in the manufacturer’s version of the Android operating system. These differences are beyond Wellwood Adami Ltd. control and there are not liable and under no commitment in making the app function on these platforms.

Wellwood Adami Ltd. cannot be held liable for any cell phone data charges that users may occur in using the Rate My Flight app. Users are encouraged to use WI-FI connections to reduce the risk of data charges applying.

Third Party Links

Certain links on website and app will lead to websites which are not under the control of Wellwood Adami Ltd. When you activate these you will leave the Rate My Flight website or app. Wellwood Adami Ltd. has no control over and accepts no liability in respect of materials, products or services available on any website which is not under the control of Wellwood Adami.

To the extent not prohibited by law, in no circumstances shall Wellwood Adami Ltd. be liable to you or any other third parties for any loss or damage (including, without limitation, damage for loss of business or loss of profits) arising directly or indirectly from your use of or inability to use, this site or app; or any of the material contained in them.

Social Media

We encourage the use of our social media channels but be aware that the opinions expressed by anyone not from Rate My Flight and those providing comments are theirs alone, and do not reflect the opinions of Wellwood Adami Ltd.

Wellwood Adami is not responsible for the accuracy of any of the information supplied by bloggers or social media users or in relation to any comments that are posted. You should bear in mind that circumstances change and that information that may have been accurate at the time of posting will not necessarily remain so. Wellwood Adami Ltd. will not tolerate defamatory or libellous material, obscene content and abusive or intimidating comments.

Wellwood Adami Ltd. may monitor blogs, social media channels and comments and may remove any material from the website or social media at its sole discretion, without warning and without prejudice to any other accrued rights.


Whilst precautions are taken to detect computer viruses and ensure security, Wellwood Adami Ltd. cannot guarantee that the website is virus-free and secure. Wellwood Adami Ltd. shall not be liable for any loss or damage which may occur as a result of any virus or breach of our security.

Whilst making every attempt to secure personal data, Wellwood Adami Ltd. cannot accept responsibility for any unauthorised access or loss of personal information that is beyond the control of the Wellwood Adami Ltd. as a result of breach of our security.

Liability is not limited by the above disclaimers in relation to death or personal injury arising from negligence on the part of Wellwood Adami.

Rate My Flight is a trading name of Wellwood Adami Ltd., a company incorporated under the Companies (Northern Ireland) Order 1986 with company number NI064018.

Your rights are not limited to this agreement and any exclusions or omissions that may be present may fall under the Data Protection and Privacy Policy; Intellectual Property Policy; or Liability Disclaimer Policy as published by Wellwood Adami Ltd. and are available within the Licensed Application and Wellwood Adami Ltd.’s website for the Licensed Application.

The Products transacted through the Service are licensed, not sold, to You for use only under the terms of this license, unless a Product is accompanied by a separate license agreement, in which case the terms of that separate license agreement will govern, subject to Your prior acceptance of that separate license agreement. The licensor (“Wellwood Adami Ltd.”) reserves all rights not expressly granted to You. The Product that is subject to this license is referred to in this license as the “Licensed Application.”

Apple, Google, Amazon, Blackberry and Microsoft (“Stores”) are not responsible for content of the agreement and the licence agreement is between you and Wellwood Adami Ltd. exclusively.

Scope of License

This license granted to You for the Licensed Application by Wellwood Adami Ltd. is limited to a non-transferable license to use the Licensed Application on any compatible device that You own or control and as permitted by the Usage Rules set forth in the Stores Terms and Conditions (the “Usage Rules”).

This license does not allow You to use the Licensed Application on any compatible device that You do not own or control, and You may not distribute or make the Licensed Application available over a network where it could be used by multiple devices at the same time.

You may not rent, lease, lend, sell, redistribute or sublicense the Licensed Application. You may not copy (except as expressly permitted by this license and the Usage Rules), decompile, reverse engineer, disassemble, attempt to derive the source code of, modify, or create derivative works of the Licensed Application, any updates, or any part thereof (except as and only to the extent any foregoing restriction is prohibited by applicable law or to the extent as may be permitted by the licensing terms governing use of any open sourced components included with the Licensed Application).

Any attempt to do so is a violation of the rights of Wellwood Adami Ltd. and its licensors. If You breach this restriction, You may be subject to prosecution and damages. The terms of the license will govern any upgrades provided by Wellwood Adami Ltd. that replace and/or supplement the original Product, unless such upgrade is accompanied by a separate license in which case the terms of that license will govern.

Maintenance and Support

Wellwood Adami Ltd. will be the exclusive provider of any maintenance and support for You and the Licenced Application as they see fit under terms of the license and applicable UK laws.

You agree and acknowledge that the Stores have no obligation whatsoever to provide any maintenance and support services with respect to the Licensed Application.


You expressly acknowledge and agree that use of the licensed application is at your sole risk and that the entire risk as to satisfactory quality, performance, accuracy and effort is with you.

To the maximum extent permitted by applicable law, the licensed application and any services performed or provided by the licensed application (“services”) are provided “as is” and “as available”, with all faults and without warranty of any kind, and Wellwood Adami Ltd. hereby disclaims all warranties and conditions with respect to the licensed application and any services, either express, implied or statutory, including, but not limited to, the implied warranties and/or conditions of merchantability, of satisfactory quality, of fitness for a particular purpose, of accuracy, of quiet enjoyment, and non-infringement of third party rights.

Wellwood Adami Ltd. does not warrant against interference with your enjoyment of the licensed application, that the functions contained in, or services performed or provided by, the licensed application will meet your requirements, that the operation of the licensed application or services will be uninterrupted or error-free, or that defects in the licensed application or services will be corrected.

No oral or written information or advice given by Wellwood Adami Ltd. or its authorized representative shall create a warranty.

Should the licensed application or services prove defective, you assume the entire cost of all necessary servicing, repair or correction. Some jurisdictions do not allow the exclusion of implied warranties or limitations on applicable statutory rights of a consumer, so the above exclusion and limitations may not apply to you.

You agree and acknowledge that the Stores have no obligation whatsoever to warranties with respect to the Licensed Application.

Product Claims

You agree and acknowledge that Wellwood Adami Ltd., not the Stores, are responsible for addressing any claims You or any third party may have relating to the Licensed Application and that Your possession and/or use of the Licensed Application, including, but not limited to:
• product liability claims;

• any claim that the Licensed Application fails to conform to any applicable legal or regulatory requirement; and

• any claims arising under consumer protection or similar legislation.

Wellwood Adami Ltd. limits all liability too, but not beyond what is applicable under applicable U.K law.

Intellectual Property

All intellectual property in the design and layout of the Licensed Application; and the material and information published on its pages belongs to and is vested in Wellwood Adami Ltd. or its licensors. You may not copy any part of the Licensed Application.

Wellwood Adami Ltd. and not the Stores will be responsible for investigation into claims of intellectual property infringement with regard to the Licensed Application.


The license is effective until terminated by You or Wellwood Adami Ltd. Your rights under this license will terminate automatically without notice from Wellwood Adami Ltd. if You fail to comply with any term(s) of this license.

Upon termination of the license, You shall cease all use of the Licensed Application, and destroy all copies, full or partial, of the Licensed Application.

Legal Compliance

The laws of Northern Ireland and the United Kingdom, excluding its conflicts of law rules, govern this license and your use of the Licensed Application. Your use of the Licensed Application may also be subject to other local, state, national, or international laws.

You may not use or otherwise export or re-export the Licensed Application except as authorized by United States law; United Kingdom law and the laws of the jurisdiction in which the Licensed Application was obtained. In particular, but without limitation, the Licensed Application may not be exported or re-exported –
• Into any country that has imposed sanctions, embargoes or restrictions from the United Kingdom Department for Business, Innovation & Skills;

• Into any country embargoed by the Foreign and Commonwealth Office of the United Kingdom;

• Into any U.S. embargoed countries;

• To anyone on the U.S. Treasury Department’s list of Specially Designated Nationals;

• The U.S. Department of Commerce Denied Person’s List or Entity List.


Wellwood Adami Ltd. is a company incorporated under the Companies (Northern Ireland) Order 1986 with company number NI064018 and having its registered office at Eaglesfield House, High Cross Road, Cookstown, BT80 8UZ, United Kingdom.

All issues, complaints, questions or claims with regard to the Licensed Application should be directed to support(at)wellwoodadami.com

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